ORDERS: Supply of Orders
Goods ordered will be supplied subject to availability. Novella Distribution:
(a) will not be liable for any loss or damage resulting from a failure to supply; and
(b) reserves the right to reduce the size of an order where goods are out of stock, in short supply or otherwise not available.
Goods which are out of stock but which are expected to be available at a future date will be recorded for later supply unless the Customer otherwise instructs Novella Distribution in writing.
Novella Distribution encourages bookstores to combine orders to reach minimum orders. For all orders over $95, no freight or small order charges will be applied. For any orders under $95 a maximum of $9.90 inc GST postage charge will be applied. On a customer’s request goods can be sent by an alternative method, express dispatch (or airmail to New Zealand) at a nominal additional charge.
All damages in supplied stock need to be reported within 14 days of delivery and a credit adjustment will be made. No liability is accepted by Novella Distribution for stock claimed after 14 days.
Currency All Australian accounts must be paid in Australian dollars.
Discount Titles will be invoiced at the agreed percentage discount between Novella Distribution and the retailer. Our standard Booksellers Discount for new accounts is 40%. Discounts may vary depending on the Product being purchased and discounts are subject to change.
Payment is to be made on invoice. Credit terms are Strictly 30 Days Nett.
TITLE All products supplied by Novella Distribution possess a reservation of title. Ownership of all goods supplied by Novella Distribution does not pass to the recipient until paid for in full. Until full payment is received it is the responsibility of the recipient to keep the goods insured and in mint condition. If the goods pass to a third party the title to the goods will still not pass to that third party until the initial invoice is paid.
RETURNS All orders are SOR. Stock must be held for 3 months (except event stock) and returned before 12 months from release date.
Please contact Novella
Distribution for authorisation before any goods are returned. Full credit will only be issued
on books that arrive at our warehouse in mint condition with their return authorisation enclosed. Books which are returned to Novella Distribution that were not originally supplied, are outside the time limits, or books received damaged, will not be eligible for credit.
Address for return: Unit 3, 5 Currumbin Court CAPALABA QLD 4157
Books must be returned within 30 days of authorisation. Authorisation requests must be sent to firstname.lastname@example.org.
INFORMATION FOR YOU For ordering or for title enquiry, please supply both the TITLE & ISBN.
These terms and conditions may be updated at any time by Novella Distribution.